ColdShield - Water Resistant Coat

We will process your order within 3 business days and provide detailed tracking information via email or SMS.

Delivery Times by Region:

Europe: 8–12 business days

United States: 6–8 business days

United Kingdom: 8–12 business days

Happy Dog, Happy You – We’re Here to Help!
At KatanaPaws, we know how important it is for your furry friend to be happy and comfortable. If something isn’t right with your order, don’t worry – we’re here to find a solution so your dog can enjoy their new product as soon as possible!

Returns
If you need to return an item, please contact us at contact@katanapaws.com within 30 days of the delivery date.
- Customers are responsible for return shipping costs.
- Items must be returned in brand-new, unused condition and in their original packaging. If the item shows signs of use or the packaging is missing, a $10 restocking fee will be deducted from your refund. All returned products will be carefully inspected upon arrival.
- Once we receive and review your return, we will process a refund or issue store credit.

Defective or Incorrect Items
Please check your order as soon as it arrives. If you discover a defect or received the wrong item, contact us at contact@katanapaws.com within 3 business days of receiving your order. We’ll resolve the issue promptly, so your dog doesn’t have to wait!

3-Month Warranty on All Products
We believe in the quality of our products, because your dog deserves the best. That’s why every item we sell includes a 3-month warranty covering manufacturing defects. If you have any concerns about your purchase, let us know at contact@katanapaws.com.

What materials are used to make this jacket?
The ColdShield is made with durable polyester for outer protection, lined with soft velvet for warmth, and filled with imitation down for insulation. It also features a metal spring buckle for a secure fit and nylon accents that resist catching hair, making it practical for daily use in cold weather.

Is this jacket suitable for cold temperatures?
Yes, it is designed to provide excellent insulation and warmth, making it ideal for use in extremely cold or snowy conditions.

Is the jacket comfortable for my dog?
Absolutely! The soft velvet lining ensures your dog stays cozy, while the lightweight imitation down provides warmth without restricting movement.

How do I secure the jacket on my dog?
The jacket features a durable metal spring buckle that allows for easy and secure fastening, ensuring the jacket stays in place during walks or outdoor actis.

Is the jacket easy to clean?
Yes, the jacket is easy to maintain. Follow these steps to clean it:
Spot clean with a damp cloth for minor dirt.
For deeper cleaning, hand wash it with lukewarm water and mild detergent.
Allow it to air dry completely before use.

Can the jacket be machine washed?
Hand washing is recommended to preserve the materials, but it can be machine washed on a gentle cycle if placed inside a laundry bag.

Does the jacket come with a warranty?
Yes, it includes a 3-month warranty against manufacturing defects. Normal wear and tear or accidental damage caused by your dog is not covered.

Where is the jacket made?
The ColdShield is produced in a certified facility that adheres to strict quality and safety standards.