CuddleWear Hoodie

We will process your order within 3 business days and provide detailed tracking information via email or SMS.

Delivery Times by Region:

Europe: 8–12 business days

United States: 6–8 business days

United Kingdom: 8–12 business days

Happy Dog, Happy You – We’re Here to Help!
At KatanaPaws, we know how important it is for your furry friend to be happy and comfortable. If something isn’t right with your order, don’t worry – we’re here to find a solution so your dog can enjoy their new product as soon as possible!

Returns
If you need to return an item, please contact us at contact@katanapaws.com within 30 days of the delivery date.

- Customers are responsible for return shipping costs.
- Items must be returned in brand-new, unused condition and in their original packaging. If the item shows signs of use or the packaging is missing, a $10 restocking fee will be deducted from your refund. All returned products will be carefully inspected upon arrival.
- Once we receive and review your return, we will process a refund or issue store credit.

Defective or Incorrect Items
Please check your order as soon as it arrives. If you discover a defect or received the wrong item, contact us at contact@katanapaws.com within 3 business days of receiving your order. We’ll resolve the issue promptly, so your dog doesn’t have to wait!

3-Month Warranty on All Products
We believe in the quality of our products, because your dog deserves the best. That’s why every item we sell includes a 3-month warranty covering manufacturing defects. If you have any concerns about your purchase, let us know at contact@katanapaws.com.

What materials are used to make this hoodie?

The hoodie is made from premium materials, featuring a plush and cozy outer layer with an equally soft inner lining for maximum comfort and warmth.

Is this hoodie suitable for dogs with sensitive skin or allergies?

Yes, the soft fleece material inside and out is gentle on your dog’s skin, making it an excellent choice for pets with sensitivities or allergies.

Is the hoodie environmentally friendly?

Sustainable materials and eco-friendly practices are used during production to create a high-quality, environmentally conscious product

Can this hoodie be adjusted?

The hoodie’s flexible fabric and tailored design provide a snug and comfortable fit, accommodating dogs of various shapes and sizes.

Is the hoodie suitable for use in bad weather?

While the hoodie offers great insulation for cold days, it is not waterproof and is best suited for dry conditions.

How do I clean the hoodie?

To clean the hoodie:

Hand wash or machine wash on a gentle cycle with mild detergent.

Avoid using bleach or harsh chemicals.

Allow the hoodie to air dry fully before use.

Yes, the hoodie is machine washable on a gentle cycle. Air drying is recommended to maintain its shape and softness.

Does the hoodie come with a warranty?

Yes, the hoodie includes a 3-month warranty against manufacturing defects. Normal wear and tear or damage caused by pets are not covered. For assistance, please contact customer support.

Where is the hoodie made?

The hoodie is crafted in a certified facility that follows strict quality and ethical production standards.