Gradient Leash

We will process your order within 3 business days and provide detailed tracking information via email or SMS.

Delivery Times by Region:

Europe: 8–12 business days

United States: 6–8 business days

United Kingdom: 8–12 business days

Happy Dog, Happy You – We’re Here to Help!
At KatanaPaws, we know how important it is for your furry friend to be happy and comfortable. If something isn’t right with your order, don’t worry – we’re here to find a solution so your dog can enjoy their new product as soon as possible!

Returns
If you need to return an item, please contact us at contact@katanapaws.com within 30 days of the delivery date.
- Customers are responsible for return shipping costs.
- Items must be returned in brand-new, unused condition and in their original packaging. If the item shows signs of use or the packaging is missing, a $10 restocking fee will be deducted from your refund. All returned products will be carefully inspected upon arrival.
- Once we receive and review your return, we will process a refund or issue store credit.

Defective or Incorrect Items
Please check your order as soon as it arrives. If you discover a defect or received the wrong item, contact us at contact@katanapaws.com within 3 business days of receiving your order. We’ll resolve the issue promptly, so your dog doesn’t have to wait!

3-Month Warranty on All Products
We believe in the quality of our products, because your dog deserves the best. That’s why every item we sell includes a 3-month warranty covering manufacturing defects. If you have any concerns about your purchase, let us know at contact@katanapaws.com.

What materials are used to make this leash?
The Gradient Leash is crafted from durable military-grade nylon for strength and longevity, paired with neoprene padding to provide a comfortable grip during walks or outdoor activities.

Is the leash suitable for outdoor use?
Yes, the Gradient Leash is designed to handle various outdoor conditions, offering durability and reliability for daily walks, training, or adventures.

Is the leash weather-resistant?
Yes, the high-quality nylon and neoprene materials are resistant to weather and moisture, ensuring the leash maintains its performance even in wet conditions.

How do I clean the Gradient Leash?
To clean the leash, follow these steps:
Fill a sink or basin with lukewarm water and mild detergent or pet-safe shampoo.
Gently scrub the leash with a soft brush or sponge, focusing on dirty areas.
Rinse thoroughly with clean water to remove soap residue.
Air dry the leash completely before use.

Can I wash the leash in the washing machine?
Hand washing is recommended to maintain the integrity of the materials, but it can be machine washed on a gentle cycle in a laundry bag if necessary.

Does the leash come with a warranty?
Yes, the Gradient Leash includes a 3-month warranty against manufacturing defects. This does not cover normal wear and tear or accidental damage caused by your dog.

Where is the leash made?
The Gradient Leash is manufactured in a certified facility that adheres to strict quality standards.