Gradient Collar

We will process your order within 3 business days and provide detailed tracking information via email or SMS.

Delivery Times by Region:

Europe: 8–12 business days

United States: 6–8 business days

United Kingdom: 8–12 business days

Happy Dog, Happy You – We’re Here to Help!
At KatanaPaws, we know how important it is for your furry friend to be happy and comfortable. If something isn’t right with your order, don’t worry – we’re here to find a solution so your dog can enjoy their new product as soon as possible!

Returns
If you need to return an item, please contact us at contact@katanapaws.com within 30 days of the delivery date.
- Customers are responsible for return shipping costs.
- Items must be returned in brand-new, unused condition and in their original packaging. If the item shows signs of use or the packaging is missing, a $10 restocking fee will be deducted from your refund. All returned products will be carefully inspected upon arrival.
- Once we receive and review your return, we will process a refund or issue store credit.

Defective or Incorrect Items
Please check your order as soon as it arrives. If you discover a defect or received the wrong item, contact us at contact@katanapaws.com within 3 business days of receiving your order. We’ll resolve the issue promptly, so your dog doesn’t have to wait!

3-Month Warranty on All Products
We believe in the quality of our products, because your dog deserves the best. That’s why every item we sell includes a 3-month warranty covering manufacturing defects. If you have any concerns about your purchase, let us know at contact@katanapaws.com.

What materials are used to make this collar?
Our Gradient Collar is crafted using premium materials, including soft neoprene padding for exceptional comfort, durable nylon webbing for long-lasting use, and reinforced hardware made from a high-strength zinc alloy. These elements combine to create a stylish yet reliable collar that stands up to daily wear while keeping your dog comfortable.
Is this collar suitable for dogs with sensitive skin or allergies?
Absolutely! The neoprene padding is designed to be gentle on your dog’s skin, making it an excellent choice for pets with sensitivities. It is also quick-drying, odor-resistant, and provides a plush feel for added comfort during extended wear.
Is the collar environmentally friendly?
Sustainable materials and processes are prioritized to ensure the product is both high-quality and eco-conscious.
Can this collar be adjusted?
Yes, our collar is fully adjustable to provide a secure and snug fit for dogs of various sizes. Whether you have a growing puppy or a fully grown dog, the adjustable design ensures a perfect fit for your furry friend.
Is the collar suitable for use in bad weather?
Yes, the collar is weather-resistant and durable against rain and moisture. With its quick-drying neoprene material, it is perfect for outdoor activities in any weather.
How do I clean the Gradient Collar?
To keep your Gradient Collar looking its best, follow these simple steps:
Fill a basin or sink with lukewarm water and a mild detergent or pet-safe shampoo.
Gently scrub the collar with a soft-bristled brush or sponge, focusing on any dirty spots.
Rinse thoroughly with clean water to remove all soap or residue.
Allow the collar to air dry completely before placing it back on your dog.
Can I wash the collar in the washing machine?
Hand washing is recommended to preserve the materials, but it can be washed in a gentle cycle inside a laundry bag if necessary.
Does the collar come with a warranty?
Yes, we offer a 3-month warranty covering any manufacturing defects. Please note that this does not include normal wear and tear or accidental damage caused by your dog. If you encounter any issues, feel free to reach out to our customer support team for assistance.
Where is the collar made?
The Gradient Collar is manufactured in a certified facility that follows the highest quality standards.